Terms of Service

Last updated: 7 September 2026

These Terms and Conditions set out the rules that apply when purchasing Products through premiumdermalmart.com and when using our website.

Please review these Terms together with the relevant supporting policies before submitting an Order, and keep a copy for future reference.

1. About PREMIUMDERMALMART

We are PREMIUMDERMALMART.

Throughout these Terms, references to “we”, “us”, “our” and the “Seller” mean PREMIUMDERMALMART.

2. Definitions and Application of These Terms

For these Terms:

Buyer, you or your: The person or legal entity submitting an Order. Where an Order is placed for an organisation, the person placing it confirms that they have authority to act for that organisation.

Products: Medical aesthetic, beauty, skincare and related goods made available through our website.

Order: A request submitted to purchase Products through our website or through an invoice issued by us.

Contract: The binding agreement created when an Order is accepted in accordance with Section 4.

Business Buyer: A Buyer purchasing in connection with a business, trade or professional activity.

Consumer: An individual purchasing for purposes outside their business, trade or profession where applicable law recognises them as a consumer.

These Terms operate together with the policies made available before purchase, including our:

• Shipping Policy.

• Refund, Return and Replacement Policy.

Our Privacy Policy separately describes how personal information is collected and handled.

If different provisions are inconsistent, they will apply in the following order:

1. Mandatory applicable law.

2. Written terms expressly agreed for the specific Order.

3. These Terms and Conditions.

4. Supporting policies.

A delivery guarantee or an express commitment that duties and taxes are included cannot be cancelled by a general exclusion appearing elsewhere in our policies.

Terms proposed separately by a Buyer become binding only where we expressly agree to them in writing.

3. Professional Eligibility and Buyer Compliance

Our website is intended primarily for licensed healthcare professionals, authorised clinics and businesses legally permitted to purchase the Products concerned.

Products restricted to professional use are not intended for unauthorised personal use or self-administration. Holding a training certificate does not automatically establish legal authority to purchase, prescribe or administer a regulated Product.

Your Responsibilities Before Ordering

Before submitting an Order, you must determine whether the particular Products can legally be purchased, imported, possessed and used in the destination country.

If Products are being purchased for resale or distribution, you must also ensure that those activities are legally permitted.

Because requirements differ according to Product and country, you are responsible for:

• Checking the regulatory status of the particular Product at its destination.

• Confirming your legal eligibility to purchase and receive it.

• Obtaining licences, prescriptions, import permits or other approvals legally required for your purchase or intended activities.

• Checking restrictions relating to storage, handling, administration, resale or distribution.

• Seeking guidance from the relevant authority where you are uncertain about a requirement.

By placing an Order, you represent that you have reviewed the requirements applicable to the Products, hold the qualifications and permissions necessary for your purchase and intended activities, and have supplied information and documentation that is accurate, complete and current.

You also agree to comply with legal requirements applicable to your activities and to notify us promptly if a restriction or change could affect lawful fulfilment.

Product Availability and Eligibility Checks

The appearance of a Product on our website, availability of shipping, successful payment or acceptance of an Order should not be interpreted as confirmation that a Product is approved for importation or use in your jurisdiction.

Authorisation or availability in one country does not establish authorisation elsewhere.

Where appropriate, we may request evidence such as professional registration, business information, import permissions or other documentation. Any verification undertaken by us does not replace your responsibility to comply with requirements that apply directly to you.

If a prescription or eligibility verification is legally necessary before we can supply a Product, the Order cannot proceed until that requirement has been satisfied.

We may suspend, reject or cancel an Order where eligibility cannot be verified, necessary documentation is unavailable, information supplied is inaccurate or misleading, or lawful supply cannot be established.

Where your failure to satisfy a requirement directly results in delay, rejection, return or another loss, you may be responsible, where legally permitted, for reasonable and documented costs resulting from that failure.

Refunds and replacements remain subject to the applicable policies, shipping commitments attached to the Order and mandatory law.

Nothing in this section transfers to you obligations that the law places upon us or excludes responsibility for our own breach.

Where an unrestricted Product is legally sold to a Consumer, applicable consumer protections continue to apply. Simply describing a transaction as “professional” does not override the Buyer's legal status.

4. Orders and Formation of the Contract

Products displayed on our website represent an invitation to place an Order rather than an unconditional promise that we will supply them.

The Order process works as follows:

1. When you submit an Order, you make an offer to purchase the selected Products under these Terms.

2. An automated confirmation acknowledges receipt but does not itself mean that the Order has been accepted.

3. Acceptance occurs when we expressly confirm it in writing or dispatch the Products, whichever happens first.

4. Any required regulatory or eligibility checks must be completed before supply.

Before acceptance, an Order may be declined because of unavailable stock, payment problems, significant listing errors, shipping restrictions or regulatory requirements.

Where payment has already been received for an Order that we subsequently decline, the payment will be refunded.

If an ordered Product becomes unavailable, we will communicate the available alternatives. We will not replace it with another Product or materially different specification unless you agree.

Please check Order information carefully and notify us promptly if something needs correcting.

5. Product Information and Availability

We seek to provide accurate information concerning Product descriptions, specifications, quantities and prices.

Products supplied must correspond to the description and specifications forming part of the Contract.

However:

• Packaging, labelling or presentation may differ between markets or following manufacturer changes.

• Such differences must not materially alter the agreed Product or compromise required safety, conformity or labelling information.

• Relevant details concerning market-specific versions or reduced shelf life will be communicated before purchase.

• Images are illustrative; written specifications and expressly agreed details determine the Product description.

• Stock availability can change before an Order has been accepted.

Regulatory status varies by Product and destination. We will not knowingly complete an Order where supply would be unlawful.

Nothing in these Terms authorises Products to be supplied contrary to applicable restrictions or Product-approval requirements.

6. Prices and Additional Charges

Product prices are shown in the currency displayed on our website or stated in the applicable quotation or invoice.

Before an Order is submitted, we will disclose the Product price, applicable shipping fees, taxes collected by us and any additional amount payable directly to us.

Where an amount cannot reasonably be calculated beforehand, we will explain how it will be determined.

Import duties, destination taxes and customs-clearance charges depend on the delivery service selected, as further explained in Section 10.

Your bank or payment provider may separately charge transfer or currency-conversion fees. Those charges do not form part of our prices unless expressly agreed otherwise.

Prices can change for future transactions. The price of an accepted Order will not be increased without your agreement.

If a significant pricing error is discovered before acceptance, we will notify you of the correct price and allow you to either continue with the purchase or cancel.

7. Payment

Unless we agree otherwise in writing, full payment in cleared funds must be received before Products are dispatched.

When making payment, please:

• Follow the payment instructions provided for your Order.

• Include the correct Order or invoice reference.

• Pay the entire amount due.

• Do not deduct bank charges or anticipated store credit unless we have authorised the deduction.

Providing a payment receipt can assist us in tracing a transaction, but it does not replace confirmation that the funds have cleared.

Where payment is incomplete or cannot be matched with an Order, fulfilment may be delayed while we obtain clarification.

Nothing in this section limits a legal right of set-off or withholding that cannot lawfully be excluded.

Bank Transfer Fee Support

Subject to our review and approval:

• Transfers between EUR 300 and EUR 800 inclusive may qualify for up to USD 30 in store credit toward documented transfer charges.

• Transfers of more than EUR 800 may qualify for store credit equal to the full documented transfer fee.

• Transfers below EUR 300 are not eligible.

Requests must be submitted within 30 days of the transfer and must include evidence showing the transfer amount, date and fee, together with the relevant Order or invoice number.

Support cannot exceed the eligible fee actually incurred. Foreign-exchange losses are excluded unless expressly agreed otherwise.

For payments made in another currency, eligibility will be determined using the EUR equivalent recorded for the Order.

Approved amounts are issued as store credit rather than cash reimbursement. Any applicable redemption conditions will be communicated when the credit is approved.

This programme does not replace any cash refund that we are legally required to provide.

8. Our Role and Third-Party Fulfilment

PREMIUMDERMALMART operates the website, processes Orders and payment confirmations, provides customer support and coordinates fulfilment through appropriate suppliers and logistics partners.

We do not manufacture the Products and do not provide clinical services.

Products may be shipped from facilities in South Korea or other locations identified for the relevant Order. An Order may also involve multiple consignments or pass through a regional logistics facility.

The involvement of suppliers, warehouses, fulfilment companies or carriers does not remove our contractual responsibilities or obligations imposed on us by law.

Responsibilities relating to Product sale, distribution, importation, traceability and safety depend on the actual transaction and supply-chain arrangements involved.

9. Delivery

Available shipping services, charges and estimated delivery periods are shown during checkout, explained in our Shipping Policy or specified in a written quotation.

Delivery periods are estimates unless we expressly guarantee otherwise. Where processing and transportation periods are given separately, both must be taken into account when estimating arrival.

Buyer Responsibilities

You must provide a complete and accurate delivery address and current contact information, monitor available tracking, arrange for receipt of the shipment, respond reasonably to legitimate requests from carriers or our support team, and notify us promptly about delivery problems.

We remain available as your point of contact for assistance concerning delivery.

Where fulfilment requires stock confirmation, documents or another decision from you, we may ask you to respond within 24 hours to preserve the expected processing schedule. A delayed response may result in later fulfilment.

Separate Shipments and Delivery Problems

Orders may be divided into separate consignments where appropriate. We will not impose additional shipping charges for doing so without obtaining your agreement beforehand.

Where inaccurate address information, unjustified refusal or failure to provide required information directly creates additional costs, reasonable documented expenses may be charged where permitted by law. Any chargeable redelivery will be explained beforehand.

A carrier tracking status does not prevent further investigation where delivery is genuinely disputed.

Rights concerning delayed or failed delivery remain unaffected.

10. Customs, Duties and Import Requirements

Services Where Import Charges Are Excluded

Where this is disclosed before purchase, destination customs duties, taxes and clearance charges that are not included in the Order total are your responsibility.

Services Where Import Charges Are Included

If your chosen shipping service expressly includes customs clearance, duties and import taxes, we are responsible for the charges and services covered by that commitment.

If a courier requests payment for a charge that should be included, contact us promptly and provide the payment notice and shipment reference.

Where you have already paid the amount, provide evidence of payment.

We will review the request and arrange payment or reimbursement of a verified covered amount.

Regulatory Permissions

Before purchasing, you must establish the import requirements applicable to the specific Products in the destination country and obtain permissions that are legally your responsibility.

You must also provide accurate recipient information and documentation required from you for lawful customs clearance.

A shipping service that includes duties, taxes or customs support does not constitute regulatory approval and does not replace licences, prescriptions or import permits that are legally required.

Any importer-of-record arrangement must correspond with the actual shipment and applicable law.

We remain responsible for our expressly agreed shipping obligations and requirements legally imposed upon us.

Customs Delays and Refusals

Customs or regulatory authorities may inspect, delay or reject a shipment.

Where this happens, we will consider the reason for the action, requirements applicable to the shipment, each party's responsibilities, the shipping service purchased, any relevant delivery guarantee and remedies required by law.

A customs issue does not automatically eliminate refund or replacement rights. At the same time, purchasing a shipping service does not remove the Buyer's responsibility to obtain permissions legally required from them.

11. Receipt, Inspection and Storage

Please examine your shipment promptly after delivery for missing or incorrect Products, visible damage, broken or compromised seals and any other issue affecting Product identity or condition.

Problems should be reported according to our Refund, Return and Replacement Policy.

Where reasonably available, please provide:

• Order number.

• Description of the problem.

• Photographs of the Products and packaging.

• Relevant batch or lot information.

• Delivery date.

Keep affected Products and packaging available while the matter is investigated. A Product suspected of being defective, damaged or otherwise compromised should not be used or resold.

Prompt reporting assists us when investigating matters with suppliers and carriers.

Signing for a parcel, opening the external shipping carton or failing to immediately identify a hidden defect does not remove rights that cannot legally be excluded.

After receipt, Products must be handled and stored according to their labels and applicable manufacturer requirements.

12. Temperature-Sensitive Products

Products requiring temperature-controlled handling must be prepared and transported using arrangements appropriate to their documented requirements.

Insulated packaging and cooling materials will be used where necessary.

The condition of a cooling pack upon arrival does not by itself determine whether the Product remains suitable. Any concern must be evaluated against the Product's requirements and available transportation information.

If you suspect a temperature-related problem:

• Separate the affected Product from inventory intended for use or resale.

• Continue following its labelled storage instructions.

• Contact us promptly and provide the relevant shipment details.

• Do not use or distribute the Product until its suitability has been established.

Nothing in this section removes responsibility for inadequate packaging, inappropriate transportation arrangements or a Product supplied in a compromised state.

13. Cancellations, Returns, Refunds and Replacements

Our Refund, Return and Replacement Policy explains applicable procedures and the information required when submitting a Claim.

Order Changes and Cancellations

Requests to modify or cancel an Order should be made promptly. Once fulfilment has started, it may no longer be operationally possible to make the requested change.

Any statutory cancellation right that applies remains unaffected.

Returns

Return restrictions may apply because of broken seals, Product condition, perishability or another legally recognised reason.

Simply classifying an item as a medical, aesthetic or skincare Product does not automatically eliminate every right of return.

Where a Consumer has a statutory withdrawal right, the applicable timeframe, procedure, return costs and legal exceptions are explained in our Refund, Return and Replacement Policy. For eligible EU distance purchases, this generally includes a 14-day withdrawal period, subject to applicable exceptions.

Rights relating to defective, incorrectly supplied or misdescribed Products remain separate from voluntary or change-of-mind returns.

Refunds and Replacements

Claims will be considered according to the Contract, applicable policies and mandatory law.

We will not require store credit instead of a monetary refund where the law requires us to provide a monetary refund.

Any permitted deduction must have a lawful basis and will be explained.

Replacement arrangements must satisfy requirements applicable to the Product and destination.

Please obtain the appropriate return instructions before returning Products. Administrative return procedures do not prevent the valid exercise of statutory rights.

14. Product Quality, Professional Use and Safety

Products supplied must comply with the Contract and applicable legal requirements.

Any warranty provided by a manufacturer is additional to rights you may have against PREMIUMDERMALMART.

Professional Responsibility

We do not provide:

• Medical advice.

• Prescription services.

• Clinical training.

• Patient-specific treatment recommendations.

Website information and communications from customer support are not substitutes for official Product information or appropriate professional judgement.

The treating professional remains responsible for patient assessment, informed consent, lawful Product administration and suitable follow-up care.

We do not promise any particular clinical or aesthetic outcome. An undesirable outcome does not automatically establish either a Product defect or user error; the circumstances must be assessed using the available evidence.

Product and Safety Concerns

Suspected Product defects, authenticity concerns or adverse incidents should be reported promptly with relevant Product and batch information.

Avoid submitting identifiable patient information unless genuinely necessary and through an agreed secure method.

Where required, we will cooperate with relevant suppliers and competent authorities concerning safety notifications, recalls and related matters.

Business Buyers must maintain legally required traceability records, cooperate with investigations and corrective measures, follow applicable recall or safety instructions, and stop using or distributing affected Products where required.

15. Ownership and Risk

Ownership transfers after full payment has been received and the Products have been identified to the Contract.

Subject to mandatory legal rules, risk of accidental loss or damage transfers when the Products are physically delivered to you or a recipient designated by you.

For Consumers, handing Products to a carrier appointed by PREMIUMDERMALMART does not constitute delivery to the Consumer.

Where a Consumer independently appoints a carrier, applicable law determines the resulting arrangement.

Transfer of risk does not remove rights relating to defects or lack of conformity already present when delivery occurs.

16. Liability

Each party remains responsible for its own actions, omissions and obligations under applicable law.

To the extent legally permitted, PREMIUMDERMALMART is not responsible for losses caused by:

• Incorrect storage or handling after delivery.

• Misuse or unauthorised administration.

• Incorrect or misleading information supplied by the Buyer.

• Failure to obtain permissions legally required from the Buyer.

• Unlawful resale or distribution.

These exclusions apply only insofar as the relevant conduct actually caused the loss. They do not remove responsibility where our own breach contributed to that loss.

For Business Buyers, indirect or consequential commercial losses are excluded to the extent legally permitted, including indirect losses associated with business interruption or cancelled appointments.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury resulting from negligence.

• Mandatory Product liability.

• Any liability that applicable law does not permit us to exclude or restrict.

Mandatory consumer protections and our expressly agreed refund, replacement and delivery commitments remain unaffected.

17. Events Outside Reasonable Control

Performance may be affected by circumstances outside reasonable control, including severe weather, natural disasters, major transportation disruption, government restrictions, widespread service outages or comparable events that could not reasonably have been prevented.

Where such circumstances affect an Order, we will take reasonable measures to minimise the impact and communicate significant developments.

This provision does not permit us to hold payment indefinitely for Products that cannot be supplied. Applicable refund and cancellation rights remain available.

18. Promotions and Sale Purchases

Promotional offers are valid for the stated period and remain subject to the conditions disclosed for that promotion.

Unless expressly stated otherwise:

• Advertised eligibility and minimum-purchase requirements apply.

• Promotions remain subject to stock availability.

• Discount codes cannot be combined.

• Changes to sale Orders may not be possible after confirmation.

• Refunds for discounted Products are calculated using the amount actually paid together with any additional amounts refundable under applicable law.

Where a promotional gift is expressly included in an accepted Order, it becomes part of that Order.

Discretionary extras and special requests are not guaranteed unless specifically confirmed.

Periods of high demand may affect expected processing times. Material changes affecting an Order will be communicated where appropriate.

Promotional conditions do not remove mandatory protections or rights concerning defective Products.

19. Reviews and User-Submitted Content

Reviews should be based on genuine experiences.

Content submitted to us must not contain unlawful material, threats, harassment, confidential information, another person's personal information without appropriate permission, or material that infringes third-party rights.

We may moderate submissions that breach these requirements.

A review will not be removed simply because it is negative, and reviews will not be presented in a manner that misleadingly distorts customer feedback.

When you submit a review directly to PREMIUMDERMALMART, you grant us non-exclusive, royalty-free permission to reproduce it in connection with our business, subject to applicable advertising and privacy requirements.

We will not materially change the meaning of your review or represent it as an endorsement you did not provide.

Reviews submitted through independent platforms are additionally governed by the rules of those platforms.

Any necessary permission to use identifiable photographs, videos or testimonials will be obtained separately.

20. Website Use and Intellectual Property

You must not use premiumdermalmart.com unlawfully or fraudulently, provide falsified documents, impersonate another person, interfere with website security or functionality, access systems or information without permission, or introduce malicious software or harmful content.

Website materials, content and branding belong to PREMIUMDERMALMART or their respective rights holders.

You may use the website and its materials for ordinary browsing and lawful purchasing. Other commercial reproduction or use requires the appropriate permission.

We may reasonably restrict website access where necessary to address misuse, security concerns or legal obligations.

Restricting website access does not remove our responsibilities concerning Orders that already exist.

21. Personal Information

Personal information is processed according to our Privacy Policy and applicable data-protection requirements.

Where necessary and lawful for processing Orders, verification, fulfilment, delivery or regulatory compliance, information may be provided to relevant payment providers, fulfilment partners, carriers, verification providers and competent authorities.

Agreeing to these Terms does not automatically amount to consent to receive optional marketing communications.

22. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates, subject to mandatory laws that apply to the particular transaction.

If you wish to raise a complaint, please provide:

• Your Order number.

• A clear explanation of the issue.

• Relevant supporting evidence or information.

• The outcome you are requesting.

We will review the matter and seek an appropriate resolution.

Where necessary, disputes may be brought before a court having jurisdiction under applicable law.

Nothing in these Terms requires a Consumer to surrender mandatory legal protections or a right to bring proceedings in a forum legally available to them.

23. Amendments and General Terms

We may revise these Terms for future purchases. The latest version will display its publication date.

The version available when you submitted your Order will continue to govern that Order unless an amendment is legally required or expressly agreed with you.

Later revisions will not retrospectively remove previously agreed rights.

If any provision is held to be invalid or unenforceable, the remaining provisions will continue to operate to the fullest extent legally possible.

A failure or delay in exercising a right does not mean that the right has been waived.

These Terms, the supporting policies applicable to the transaction and any expressly agreed Order-specific provisions together form the agreement governing your purchase.

Nothing in this section excludes liability arising from misleading statements or representations where such liability cannot lawfully be excluded.

24. Contact Us

For enquiries concerning these Terms, Orders, deliveries or complaints, contact:

Email: info@premiumdermalmart.com
Phone / WhatsApp: +372 5360 2282

Please provide your Order number where applicable.

Before returning any Product, contact us to obtain the correct return address and instructions. A business, supplier or dispatch address should not automatically be treated as the authorised returns location.