Terms of Service

Definitions

Buyer:
The individual or legal entity purchasing or agreeing to purchase goods through the website.

Conditions:
These Terms of Service, together with any additional policies published on the website, including but not limited to the Shipping Policy and Refund, Return, and Replacement Policy.

Goods:
Medical aesthetic, beauty, or skincare products manufactured and supplied by licensed third-party manufacturers.

Price:
The total cost of the goods, excluding delivery charges, packaging, insurance, customs duties, taxes, or bank fees.

Seller:
DE-KITO GROUP OU, the entity operating this website and providing administrative, coordination, payment confirmation, and customer support services. The Seller does not manufacture, verify, inspect, or physically distribute goods.

Conditions

• These Terms constitute the entire agreement between the Buyer and the Seller regarding use of the website and placement of orders.
• Any terms proposed by the Buyer are expressly excluded unless agreed in writing by the Seller.
• Placement of an order constitutes an offer to purchase under these Terms.
• Acceptance of delivery constitutes acceptance of these Terms.

Price

• Prices are as quoted on the website or in the Seller’s order confirmation.
• Delivery and ancillary costs are stated separately.

Payment

• All invoices must be paid in full without deduction or set-off.

Bank Transfer Fees Support Policy

• Transfers between $300–$800 may be supported up to $30 as store credit.
• Transfers exceeding $800 may be fully supported via store credit.
• Transfers below $300 are not eligible.
• Proof of bank fees must be submitted within 30 days.

Professional Use & Buyer Eligibility

• Products are intended exclusively for licensed healthcare professionals, authorised clinics, and certified distributors.
• The Buyer confirms they are legally permitted to purchase, import, possess, and use the products in their jurisdiction.
• The Buyer is solely responsible for maintaining all required licences, permits, and qualifications.

Limitation of Seller’s Role

• The Seller’s role is strictly limited to:
  • website operation,
  • order processing,
  • payment confirmation,
  • customer support,
  • coordination with manufacturers and logistics partners.
• The Seller:
  • does not provide medical advice,
  • does not provide training,
  • does not verify professional credentials,
  • does not assume responsibility for misuse or unauthorised application.

Fulfilment & Shipping

• All goods are manufactured, packaged, and shipped directly from licensed facilities in South Korea or other approved jurisdictions.
• The Seller does not import, store, or distribute goods locally in the United Arab Emirates.
• Temperature-sensitive products are shipped in insulated packaging with ice packs where required.

Medical Disclaimer

• Products must be used only by trained and licensed professionals.
• The Seller assumes no responsibility for adverse outcomes resulting from improper use or lack of professional qualification.

Warranties

• Goods will match their description at the time of delivery.

Delivery of Goods

• Delivery is made to the address provided by the Buyer.
• Buyers must monitor tracking and ensure availability to receive delivery.
• Cross-border purchases may incur VAT, duties, or import taxes, which are the Buyer’s responsibility.
• Where Seller input is required (e.g. stock confirmation), Buyers must respond within 24 hours to avoid delays.
• Claims for missing or damaged items must follow the Refund, Return, and Replacement Policy timelines and evidence requirements.

Customs, Import & Regulatory Compliance

• The Buyer is solely responsible for compliance with all import, customs, and regulatory requirements.
• The Seller is not liable for delays, seizures, refusals, or restrictions imposed by authorities.

Private Clients / Unlicensed Purchases

• If a Buyer misrepresents eligibility, full responsibility rests with the Buyer.
• The Seller may cancel or refund such orders at its discretion, subject to fees.
• The Seller has no obligation to verify licensure.

Refund, Return, and Replacement

• Refunds, returns, and replacements are governed exclusively by the Refund, Return, and Replacement Policy published on the website.

Acceptance of Goods

• Buyers must inspect goods upon delivery.
• Claims must be submitted within the timelines stated in the Refund Policy.
• Failure to submit a claim within those timelines constitutes acceptance.

Title and Risk

• Risk passes to the Buyer upon delivery.
• Title passes upon full payment.

Changes to Terms of Service

• The Seller may amend these Terms at any time.
• Continued use of the website constitutes acceptance of updates.

Reviews

• Reviews must be relevant and respectful.
• Submitted content may be used for marketing purposes.

Terms During a Sale

• Sale orders cannot be modified after confirmation.
• Refunds reflect the discounted price.
• Shipping delays may occur during high-demand periods.
• Free items or special requests are not guaranteed.

Contact Information

Email: info@premiumdermalmart.com
Phone / WhatsApp: +372 5360 2282